Make sure you've got Online Features Access checked (turned on) Please see note at bottom of this post on how to contact EA.ģ. *** If you are unsure of if you have a full-access account or a child account, Contact EA's customer service to have them check on your account. (Like online access may be disabled) They are setup to be parental supervised. Do have a Full-Access Origin account? - Full-Access Origin accounts are for those that are 14 years old or older.įor those that are under the age of 14, the account is setup as a child account, which doesn't have the ability to use some of the online features. Link below also more in-depth troubleshooting tips:Ģ. Check to make sure The Gallery isn't having issues or is offline. Here are a few troubleshooting tips to try:ġ. Origin Goes online without problem, but Sims 4 is unable to go online!
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